Accessibility Information for Teddington Clearances

We are committed to making our house clearance services in Teddington accessible to everyone. This statement explains how our Teddington house clearance operations and online information work to meet accessibility expectations. We aim to remove barriers so that local residents, contractors and visitors with diverse needs can understand and use our content, engage with our services and arrange property clearances without undue difficulty.

Our accessibility approach aligns with recognised standards. We design digital information and on-site communications to conform with WCAG 2.1 AA wherever possible. That means we follow tested principles around perception, operability, understandability and robustness so our pages, forms and informational resources are easier to access for people with a wide range of needs.

We provide strong support for assistive technologies and try to ensure comprehensive screen-reader support. Content is structured with clear headings, semantic markup and descriptive link text so screen readers can navigate and announce information coherently. Where photographic or diagrammatic material is published we include descriptive captions and alternative text designed for comprehension by people using speech output.

Keyboard navigation is a priority: members of the public and contractors should be able to move through our online booking steps, service descriptions and accessibility pages using only a keyboard. We implement logical tab order, visible focus indicators and skip links so that keyboard-only users can reach primary content, forms and controls without confusion. In addition, interactive elements are coded to be reachable and operable by standard keyboard inputs.

We also consider visual and cognitive accessibility. Documents, PDFs and on-page panels are tested for colour contrast, resizable text and readable fonts. We use headings consistently and avoid cluttered layouts to help users who have low vision, dyslexia or cognitive processing differences. When we publish downloadable resources about estate clearances and waste handling we aim for accessible versions and offer alternative formats on request.

To make commitments tangible, we undertake periodic reviews and automated checks alongside manual testing with assistive devices. Our accessibility activities include:

Accessibility Features

• WCAG 2.1 AA informed coding and content checks;
• Screen-reader friendly structure and ARIA where needed;
• Complete keyboard navigation and clear focus outlines;
• High contrast palettes, scalable text and readable fonts;
• Clear language, consistent headings and concise instructions;
• Accessible forms and descriptive labels for any booking or inquiry steps.

We recognise that not all third-party content we link to will meet our standards. Where external suppliers provide forms or tools for booking Teddington clearance services, we ask them to meet accessibility expectations and we flag any issues when they arise. Continuous improvement is part of our process: accessibility is monitored and actioned as part of routine updates.

If you need information in an alternative format, require help to complete a form, or want an accessibility adjustment for an on-site house clearance assessment, please contact our accessibility team through the contact methods provided on this site. We want to respond promptly to reasonable accessibility requests and can provide documents in simpler layouts, large print, audio or other formats depending on the request.

We welcome reports of accessibility barriers so we can address them. When you tell us about a problem, we will follow up and, where feasible, provide a practical workaround and a timeline for a permanent fix. We test updates, retain accessibility considerations in procurement and training, and commit to improving access to house clearances across Teddington neighborhoods.

Updates to this statement will be made as we improve services and implement new accessibility practices. For urgent accessibility needs or queries about a particular property clearance visit or resource, please use the contact options shown on this site so we can assist you directly and privately. Thank you for helping us keep our Teddington clearance services inclusive, straightforward and usable for everyone.